Shipping
Easy Returns
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at kate@starsourcesociety.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
- Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at kate@starsourcesociety.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to kate@starsourcesociety.com the day of delivery.
Star Source Society will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed and need to be within 30 days of delivery
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Celestron Products: To be eligible for a return, products must be in their original condition, unused, and in the original packaging with all accessories, manuals, and documentation included. Certain products may be subject to restocking fees. Custom orders, special orders, and clearance items may not be eligible for return.
Celestron products are covered by manufacturer warranties as specified in the product documentation. Warranty terms vary by product and may include limited lifetime warranties, multi-year warranties, or other warranty periods. Please refer to the specific warranty information provided with your product for complete details.
Warranties typically cover defects in materials and workmanship under normal use. Warranties do not cover damage caused by accident, misuse, abuse, modification, improper maintenance, or normal wear and tear. Warranty service may require proof of purchase and compliance with warranty terms.
To obtain warranty service, please contact our customer service team with your product information and proof of purchase. We will provide instructions for warranty evaluation and repair or replacement as appropriate. Our warranty obligations are limited to repair or replacement of defective products and do not include consequential or incidental damages.
- Star Source Society only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.
Refunds will be processed to the original payment method within a reasonable time after we receive and inspect the returned product. Please allow additional time for your financial institution to process the refund.
Shipping
Shipping is FREE on all orders to customers within the USA on orders of $100 or more before tax.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at kate@starsourcesociety.com.
International Orders:
Please be aware that our products are made specifically for the USA market. This means that they require a 120V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to USA standards.
Due to current tariffs and logistics barriers, Star Source Society does not ship outside the USA.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to kate@starsourcesociety.com, then visit our Returns page and lodge your return claim online.
User Generated Content:
Our website may allow you to submit reviews, comments, questions, photos, videos, and other content. By submitting content to our website, you grant Celestron a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that you own or have the necessary rights to submit the content and that your content does not violate the rights of any third party. You are solely responsible for the content you submit, and we are not responsible for any content posted by users.
We reserve the right to remove, edit, or refuse to post any user-generated content at our sole discretion, particularly if we believe the content violates these Terms of Use or is otherwise objectionable. However, we are not obligated to monitor or review user-generated content and assume no responsibility for such content.
You agree not to submit content that is unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane, hateful, racially or ethnically offensive, or otherwise objectionable. You also agree not to submit content that infringes on the intellectual property rights of others or that contains viruses or other harmful code.